Policy for work on Vintage Land Rovers and Special Projects
We are one of a few shops that work on ALL Land Rovers! Our policy for work on vintage Land Rovers and special projects is as follows:
We will do our absolute best to provide a realistic estimate for all required work, but more often than not, additional issues arise while in the middle of repairing older cars or customizing newer ones. In these instances, the customer will be notified of the unforeseen issue. Due to the technological limitations and surprises that older models and custom work can present, estimates should be seen as working documents which may be altered and adjusted for approval throughout the process.
When new repairs are required or surprises occur, the customer will be given the option for the mechanic to keep going with the repairs or to stop. If the customer would like the additional work completed, they will be invoiced for the time spent on the vehicle. This means that after the estimated time for the initial concern/repair has expired, we will begin logging the amount of time spent getting the work completed, and the customer will be charged accordingly. Additional parts may also be required.
In such instances, our team will assist in an approach that best suits the individual needs of the client.
Older cars and custom work require brains, hardened tools, and greasy hands not a diagnostic machine to complete. Our top priorities are to get the job done right the first time, be thorough, and return the vehicle in a safe and reliable working order. With that in mind, a good deal of TIME is required.
For Land Rovers 2004 and earlier, we offer a 6mo warranty on repairs. We do not provide a warranty on reconditioned or resealed parts such as transmissions and transfer cases.
For payments above $5000, we request that bank to bank electronic transfers or wires be made. If a credit card would rather be used, a 3% transaction fee will be added to the invoice.
By submitting the form below - you agree to the policies outlined above.