Independent Land Rover Specialists
Last Updated: 11/4/25

At Independent Land Rover Specialists, we value your privacy. This policy explains how we collect, use, and protect your personal information when you interact with our business — whether online, over the phone, or in person.

1. Information We Collect

We may collect personal details such as:

  • Your name, email address, and phone number

  • Vehicle information (model, year, mileage, service needs)

  • Messages, inquiries, or appointment requests

  • Payment information (only when services are completed; not stored by us)

We do not intentionally collect sensitive personal data like social security numbers or financial account details beyond normal payment processing.

2. How We Use Your Information

Your information helps us:

  • Respond to service or quote requests

  • Schedule and confirm appointments

  • Provide updates about ongoing work

  • Send reminders or follow-ups

  • Improve our customer experience and operations

  • (Optional) Share occasional updates or promotional offers

We will never sell or rent your information.

3. How We Share Information

We only share data when necessary to:

  • Process payments securely

  • Comply with legal requirements

  • Prevent fraud or protect our business and customers

We do not share or sell customer data to marketing companies or unrelated third parties.

4. Data Security

We use industry-standard practices to keep your information safe, including:

  • Secure website encryption (HTTPS)

  • Restricted internal access to customer details

  • Secure payment systems

While we take strong precautions, no digital transmission is 100% secure.

5. Lead Forms & Online Messaging

When you contact us via our website, Facebook, or Instagram:

  • Your details are used solely for service-related communication

  • You may receive follow-ups related to your inquiry or booking

  • We do not sell or share any data submitted through forms or messages

6. Cookies & Analytics

Our website may use cookies or analytics tools to understand site performance and improve user experience. This information is collected anonymously and cannot identify you personally.

7. Your Rights

You may request at any time:

  • Access to your personal data

  • Corrections or updates

  • Removal from our records

  • Unsubscribe from marketing communications

To make a request, please contact us

8. Updates to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised date.

9. Contact Us

If you have questions about our privacy practices, contact:

Independent Land Rover Specialists
📍 5334 Marinelli Rd, North Bethesda, MD 20852
📧 info@indlr.com
📞 301-656-5651